PRIVACY POLICY

ProtectMyVehicle is a vehicle warranty platform operated by ProtectMyVehicle ("the Company", "we", "us", "our").

We provide warranty products through authorised dealerships across the United Kingdom. For any questions about this Privacy Policy, please contact us at support@protectmyvehicle.co.uk.

We collect and process the following categories of personal data:

• •Customer details: name, email address, phone number, and postal address.
• •Vehicle details: registration number, make, model, VIN, mileage, and service history.
• •Payment information: Direct Debit details processed securely through GoCardless.
• •Claim information: fault descriptions, repair updates, and technician notes.
• •Dealer account details: business name, VAT number, company number, email, and password.
• •Technical data: IP address, browser type, and usage data collected via cookies.

We use your personal data for the following purposes:

• •To create and manage warranty policies and associated customer records.
• •To process payments and manage Direct Debit subscriptions.
• •To handle and track warranty claims and repair updates.
• •To send policy confirmation emails and important warranty notifications.
• •To verify vehicle details through DVLA and third-party vehicle data services.
• •To provide customer support and respond to enquiries.
• •To comply with legal and regulatory obligations.

We process your personal data under the following legal bases under the UK GDPR:

• •Performance of a contract: processing necessary to provide the warranty product you have purchased.
• •Legal obligation: processing to comply with UK laws and regulatory requirements.
• •Legitimate interests: processing for fraud prevention, service improvement, and business operations.
• •Consent: for non-essential cookies and optional marketing communications.

We do not sell your personal data. We share it only with the following parties where necessary:

• •Authorised dealerships, to administer warranty policies and claims.
• •GoCardless, our payment provider, to process Direct Debit payments.
• •DVLA and vehicle data services, to verify vehicle details.
• •Repairing garages and engineers, to assess and carry out repairs.
• •IT service providers, who process data on our behalf under data processing agreements.
• •Regulatory authorities, where legally required to disclose information.

We retain your personal data for as long as necessary to provide the warranty service and for the periods required by law:

• •Warranty policy and claim records: retained for the duration of the policy plus 6 years after expiry.
• •Payment records: retained for 6 years for accounting and tax purposes.
• •Dealer account records: retained for the duration of the business relationship plus 6 years.
• •Cookie data: retained for up to 12 months, depending on the category.

Under the UK GDPR, you have the following rights regarding your personal data:

• •The right to access: you can request a copy of the personal data we hold about you.
• •The right to rectification: you can ask us to correct inaccurate or incomplete data.
• •The right to erasure: you can ask us to delete your personal data in certain circumstances.
• •The right to restrict processing: you can ask us to limit how we use your data.
• •The right to data portability: you can request a machine-readable copy of your data.
• •The right to object: you can object to processing based on legitimate interests.
• •The right to withdraw consent: for processing based on consent, including cookies.

To exercise any of these rights, please contact us at support@protectmyvehicle.co.uk. We will respond within 30 days.

Our website uses cookies to improve your experience and analyse site traffic. We use two categories of cookies:

• •Essential cookies: necessary for the website to function correctly. These cannot be disabled.
• •Non-essential cookies: used for analytics and marketing. These require your consent and can be managed via our cookie banner.

You can withdraw your cookie consent at any time by using the cookie preferences button in the footer.

We take appropriate technical and organisational measures to protect your personal data, including encryption, secure servers, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your personal data is primarily stored and processed within the United Kingdom and the European Economic Area. Where data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

Our services are not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

This Privacy Policy is issued in accordance with the Data Protection Act 2018 (DPA 2018) and the UK General Data Protection Regulation (UK GDPR).

ProtectMyVehicle acts as a Data Controller for the personal data we process in connection with warranty policies, claims, and dealer accounts.

• •Data Controller: ProtectMyVehicle
• •Registered with the Information Commissioner's Office (ICO)
• •We process personal data lawfully, fairly, and transparently.
• •Personal data is collected only for specified, explicit, and legitimate purposes.
• •Data is kept accurate and, where necessary, kept up to date.
• •Data is retained only for as long as necessary for the purposes for which it is processed.
• •Appropriate technical and organisational measures are in place to protect against unauthorised or unlawful processing, loss, destruction, or damage.

For the purposes of the DPA 2018, we do not carry out automated decision-making or profiling that produces legal or similarly significant effects.

If you believe your data has been processed in a way that does not comply with the DPA 2018, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• •Email: support@protectmyvehicle.co.uk
• •Address: United Kingdom

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.